Subscription, Cancellation & Refund Policy
Everything about paid iRestDC subscriptions in one place: what the plans include, how billing works, how to cancel (one click, no phone calls), and when you get a refund. Written in plain language — no fine print.
01Plans and pricing
iRestDC is sold as three monthly subscription plans:
- Basic — ₪199 / month.
- Standard — ₪299 / month.
- Pro — ₪449 / month.
Prices include VAT and include exactly what is listed on the pricing page — no hidden extras. There is no mandatory setup fee — setting the shop up yourself is included in the subscription. If you would rather we build it for you, an optional one-off setup service is available, described under “Optional setup service” below.
If we ever change a price, we'll give you at least 30 days' advance notice — by email and in the management panel. The new price only applies from the first billing cycle after the notice period ends, so you can always cancel before it takes effect.
02Optional setup service
If you would rather not build the shop yourself, we can do it for you: building the catalogue, entering products and categories, uploading images, and basic visual set-up.
- Cost: ₪500 to ₪1,200 — a one-off payment, VAT included.
- Where you land in that range depends on how many products your catalogue has.
- You always get an exact quote in advance. We neither start work nor take payment until you have approved it.
- This is entirely separate from the subscription: it is never charged automatically, is not part of your monthly bill, and is not required to use the platform.
Cancellation and refunds: cancel free of charge any time before we start work. If we have already started, we charge only for the part actually completed and refund the rest. If we did not deliver what was agreed, the refund is full.
03Free trial
Every plan starts with a 14-day free trial — no credit card and no commitment. During the trial you get the full feature set of the plan you chose, with no artificial limits.
At the end of the trial you pick a plan to continue. Didn't pick one? You're charged nothing — we never asked for a card, so there's nothing to charge.
04Billing and renewal
The subscription is monthly and renews automatically at each billing cycle, until you cancel it.
Payments are processed securely by Paddle.com — iRestDC's payment provider and merchant of record (reseller). Your payment details are entered directly with Paddle and never pass through our servers.
The charge may appear on your card statement as PADDLE.NET*. The payment itself is also subject to the Paddle checkout buyer terms.
05Cancelling your subscription
Cancel any time, yourself, from the business panel — on the "Subscription & usage" page. No phone calls, no forms, no questions asked.
- Cancellation takes effect at the end of the current billing period — until then you keep full access to the service, and you are not charged again.
- Changed your mind? You can undo a cancellation any time before the period ends — the subscription simply continues, with no extra charge in between.
- There are no partial refunds for the remainder of a billing period already paid — you simply keep using the service until it ends.
06Refunds
Duplicate or erroneous charges are refunded in full — write to us and we'll sort it out quickly.
Other refund requests are reviewed case by case, in line with the Paddle checkout buyer terms. Contact us within 14 days of the charge — and we'll do our best to reach a fair resolution.
07Changing plans
You can upgrade or downgrade any time from the business panel. The change takes effect immediately, and the prorated charge for the rest of the month is calculated automatically by Paddle — you only pay for what you actually used.
When downgrading, no existing content is ever deleted. If you're over the lower plan's limits, you simply can't create new items until you're back under them.
08After your subscription ends
Subscription over? Your account and data are retained for another 90 days (the catalog may be limited according to the plan rules). Within that window you can export your data or reactivate the subscription at any moment — and everything comes back exactly as it was.
After 90 days the data may be permanently deleted.
09Contact us
Questions about billing, cancellation or refunds: [email protected] · +972 54-720-0199, or via the contact form on the site. We reply within one business day.